Cancellation & Refund

Last updated on Jul 14, 2025

APAS COSMOTECH PRIVATE LIMITED believes in helping its customers as far as possible. However, due to the nature of certain products and order processing requirements, the following Cancellation, Return, Refund, Exchange and Replacement Policy shall apply:

Cancellation Policy

Once an order has been successfully placed, it cannot be cancelled. Customers are therefore requested to carefully review their order details, product selection, quantity, and shipping information before placing the order.
No cancellation or refund will be applicable once the order has been placed and confirmed.
Cancellation requests will not be entertained once the order has been communicated to the vendor/merchant or the shipping process has been initiated.

Non-Returnable Product Policy

This is a non-returnable product. Once an order is placed and the product is delivered, the product will not be eligible for return, exchange, or refund due to reasons such as change of mind, personal preference, dissatisfaction, or if the product does not meet individual expectations.
Orders placed cannot be cancelled or returned under normal circumstances.
Returns, replacements, or refunds may only be considered in the case of a verified damaged, defective, wrong product, or missing item, subject to inspection and approval by the relevant merchant and/or APAS COSMOTECH PRIVATE LIMITED.

Damaged or Defective Products

In case of receipt of a damaged or defective item, customers must report the issue to our Customer Service Team within 7 days of receiving the product.
Any request for return, replacement, or refund in such cases will be entertained only after the product and the reported issue have been properly checked and verified.
If the claim is found to be genuine and approved, the appropriate resolution, including replacement or return, will be provided as applicable.
Once the return/defective/damaged/exchange/replacement product is received, it will be inspected. The approved replacement or applicable resolution will be processed within 2 days, subject to product availability and verification.

Wrong Product or Missing Item

If you receive a wrong product or find any item missing from your order, you must notify our Customer Service Team within 7 days of receiving the package.
Such claims will be subject to verification and approval.

Mandatory Unboxing Video for Claims

To be eligible for any claim regarding a wrong product, defective/damaged product, or missing item(s), customers must record a clear and continuous unboxing video from the moment the sealed package is opened until all the contents are fully shown.

Claims submitted without a proper unboxing video will not be accepted, and APAS COSMOTECH PRIVATE LIMITED reserves the right to reject such requests. The unboxing video must be unedited and clearly show the package, shipping label, and all items received.

Manufacturer Warranty

In case of complaints regarding products that come with a warranty from the manufacturer, customers are requested to contact the respective manufacturer or authorized service centre directly, as per the applicable warranty terms.

Refund Policy

Refunds will not be provided for cancelled orders, change of mind, personal preference, or normal return requests, as orders cannot be cancelled once placed and the product is non-returnable.
Refunds will only be considered in exceptional cases where a damaged, defective, wrong, or missing product claim has been verified and approved, and where a replacement is not applicable or cannot be provided.
In case of any refund approved by APAS COSMOTECH PRIVATE LIMITED, it may take approximately 6 to 8 days for the refund to be processed and credited to the original payment method.

Important Notice

By placing an order on our website, you acknowledge and agree that once the order is placed, it cannot be cancelled under normal circumstances. The product is non-returnable, and no return, exchange, or refund will be provided except in cases of verified damaged, defective, wrong, or missing products, subject to the terms and verification process mentioned above.

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