Frequently Asked Questions
Discover the answers to your frequently asked questions about our products and services.
CINCINNUS is a premium haircare and skincare brand under APAS Cosmotech Pvt. Ltd., offering targeted collections including Anti Hair Loss, Frizz Repair, Scalp Anti-Itch, Sea Salt (Men's Care), Essential Oil, and Senior Scent ranges all formulated with natural actives like ginger, algae, and essential oils.
Yes. All CINCINNUS products are free from parabens, formaldehyde, and dioxane. They are designed for long-term safety and are suitable for sensitive skin.
Choose based on your primary concern Ginger range for hair fall, Black Algae range for frizz and damage repair, Red Algae range for dandruff and itch, Sea Salt range for oily scalp and men's care, Green Algae range for daily hydration and long-lasting fragrance, and the Essential Oil range for nourishment and smoothness.
Yes. Most CINCINNUS shampoos are pH-balanced, sulfate-free, and gentle enough for daily use without causing dryness, buildup, or scalp irritation.
Absolutely. All products are formulated with soothing botanicals and are free from harsh preservatives, making them safe for sensitive scalp and skin types.
With regular use, most customers notice reduced hair fall, improved scalp health, and smoother texture within 4–6 weeks. Consistency is key for best results.
CINCINNUS uses 100% natural fragrances derived from ingredients like Damascus rose, lavender, rosemary, and marine notes developed in partnership with global perfumers. No synthetic fragrances are used.
Yes, and it's recommended. Using the shampoo and hair mask from the same range (e.g., Frizz Repair or Essential Oil) gives complementary benefits and maximises results for damage repair, hydration, and smoothness.
Yes. Products like the Frizz Repair Hair Mask are safe for bleached and colour-treated hair, as they replenish moisture and seal damaged cuticles without stripping colour vibrancy.
NN Coins is CINCINNUS's loyalty rewards program where you earn points on purchases that can be redeemed for discounts on future orders. Visit the NN Coins page on the website for full details.
CINCINNUS has a cancellation and refund policy available on their website. For specific queries about returns, customers can visit the Cancellation & Refund page or reach out via the Contact page at cincinnus.in/pages/contact.
You can reach CINCINNUS through their Contact page at cincinnus.in/pages/contact, or connect with them on social media including Instagram (@cincinnus.in), Facebook, X (Twitter), YouTube, and Pinterest.
